This policy governs the use of the services ("Services") offered by Mazel events, LLC d/b/a MatzoMatch™ ("we," "us," "our," or "MM"), we are committed to making sure customers have a positive experience and that we are available to answer any questions or assist customers in using our Services.
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Notice to Certain Clients: Clients in Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, and Wisconsin are subject to the following terms: You may cancel these Services, without penalty or obligation, at any time prior to midnight of the third business day following the date you purchased the Services and receive a full refund. To cancel this agreement within this timeframe, email firstname.lastname@example.org and indicate that you wish to cancel this agreement.
In the event that you die before using any prepaid services, your estate shall be entitled to a refund of the unused portion prepaid. In the event that you become disabled with a condition that precludes you from using the Services (as verified in writing by a physician) for a period of greater than six months, you may request a refund of prepaid Services not received if you cannot receive Services under the conditions provided in this paragraph.
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A match cycle includes all work performed to search, screen, and select a match, to plan and coordinate a video or in-person introduction between the client and the respective match, and to obtain and provide post-introduction feedback to the client. A new match cycle begins when feedback has been received from the client for their previous match. All work performed upon purchase, during initial client review, and onboarding is included in the first match cycle; no additional consultation or onboarding fees are incurred.
Client, Membership, and Video-Connect purchases are non-refundable, subject to the “Notice to Certain Clients” set forth above. Clients are subject to approval before becoming MM clients, and those declined by MM are refunded in full.
Clients may "pause" their experience once for up to a total of three months in any three-month period during the use of the Services ("Pause Period"). After a Pause Period ends, forfeiture of the unused match(es) will occur if a client 1) does not notify us via email at email@example.com of a new pause request within 14 days, or 2) remains unresponsive to MM and matchmaker emails/SMS outreach over the following 14 days; or 3) refuses introduction to selected matches.
Problematic lack of availability, poor date behavior on the client's part, and poor behavior towards a matchmaker can negatively impact our ability to perform services and may, therefore, result in early termination of the client's package without refund.
Our Services are diverse, therefore additional terms or package/offer specific refund policies may apply. Any additional or differing terms will be identified or displayed during sign up for or purchase of the relevant Services, and those additional terms shall become part of the customer's agreement with us for use of those Services.
Please email us at firstname.lastname@example.org for questions about this policy or assistance. Approved refunds (except as to the “Notice to Certain Clients”) may take up to 60 days to post.
Last Updated March 2021
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